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HELPING Small Businesses deliver A THEME PARK EXPERIENCE 

Guest Experience Coaching that creates raving fans and builds revenue.  

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Satisfied Customers

Engaged Employees

Epic Results

Guest Experience in Small Businesses often struggle for one of 6 Reasons 

You can avoid these pitfalls

1

A lack of clarity on what the customer expects at every step of the experience

4

Limited employee engagement in the experience process

2

A leadership team that devalues the customer experience 

5

A culture that ignores and dismisses guest feedback

3

An uninspiring mission that motivates no one

6

An operation that is focused on surviving another day

These six issues can derail your customer experience. Coaching will help you define your guest experience so your small business can grow. 

Lights of a fair game and ferris wheel.

Learn to think like a theme park with expert coaching

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Road map to a great experience

Identify your Guests needs, set clear goals, and create a plan to exceed their expectations.

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Embrace Guest Feedback

Acquire the skills and tools needed to receive valuable feedback and turn it into tangible action items.

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Build a guest focused team

Develop a plan to teach and motivate your team to be fanatical about the guest experience.

Hi, I'm Adam

Over the past 20 years, I have learned what it takes to deliver a great experience, working in various leadership roles at the Walt Disney World Resort and Great Wolf Resorts. I've had the thrill of running the show, shaping strategies, and conjuring up mind-blowing experiences.

I believe that the theme park experience can come to life in any operation. As a coach, my goal is simple: to give you the tools, strategies, and support you need to create an epic experience that turns customers into raving fans. 

Are you ready to make everyday epic?  Check out my services, and let's build an epic experience together.

 

Adam

  • LinkedIn
  • TikTok

Let's Work Together

Epic
Club

launching July 17, 2024

Join Adam twice monthly to discuss interesting and thought-provoking books about guest service, leadership, and creating epic experiences.  

 

  • Zoom meet-ups a month

  • Access to a private online community 

  • Chat boards available 24/7

Space is limited

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Expert
Assessment

Do you know something is wrong but are unsure where to start?

Take advantage of an assessment, during which I review aspects of your business and provide recommendations. You will walk away with a great starting point for delivering a great experience. 

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Private Coaching

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Join Adam twice monthly for a private dive into your business.  Work together to identify opportunities, set clear goals,  and celebrate your progress.  In addition, you will get unlimited access to Adam through Voxer so you can move quickly to achieve your goals.

Business Meeting

Group Coaching

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Join a group of other small business owners to build your ideal guest experience.  During this 3 month cohort experience, you will gain support from Adam as well as other small business owners on the same journey.  

Coming Soon

In order to foster conversation and make meaningful connections each cohort is capped and requires a preliminary meeting. 

Team
WOrkshop

Does your team need help developing a plan?  Let's get in a room and work through where you are now, develop a plan, and where you want to go as a team.  Creating a road map as a team will be a bonding experience you won't soon forget.

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Fractional
CXO

Are you trying to build your experience but don't have the time?  A temporary CXO might be the answer for you.

 

Adam becomes a temporary member of your team to build your experience roadmap and create a guest-centric culture. Gain the expertise and not the headcount. 

Claim a Free Guest Experience Audit

We have created an audit for your operation to take a quick snapshot of the big things impacting your experience. There is no detail too small and all details impact your experience.   

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"Adam's contributions to the development, deployment, and operational launch of the image capture experience have been truly invaluable. Throughout the calibration process, I had the chance to observe and appreciate his exceptional leadership skills, mentoring abilities, and ability to transform creative ideas into actionable plans."

Henry Tyson

President, Colorvision International Inc.

www.amazingpictures.com

Testimonials

Ferris wheel at dusk at a fair.

CONTACT US and Let's Chat

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Thanks for reaching out! We will be in contact soon.

We think our Partners are EPIC

Everyday Epic is proud to work with great people to bring incredible experiences to life

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